Refund Policy

Digital software delivery

SG Trade Pro provides a marketplace for downloadable digital software and licenses offered by SG Trade Pro and independent sellers. Paid products are made available to the customer account after successful payment confirmation. Because digital software can be downloaded, copied or activated immediately after delivery, completed digital sales are generally treated as final once access or delivery has been provided, to the extent permitted by applicable law.

Mandatory consumer rights

Nothing in this policy excludes, restricts or overrides consumer rights that cannot lawfully be waived or limited in the customer's jurisdiction. Where applicable law requires a refund, cancellation right, remedy or other protection, those rights remain available.

Technical problems

If a purchased product cannot be installed or does not function as described in the supported environment, contact SG Trade Pro Support before requesting a refund. For an independent seller product, SG Trade Pro may also use the seller and listing information to investigate the issue. We may request the product name/version, MetaTrader version, broker information, screenshots, logs or other reasonable troubleshooting details. We will first attempt to resolve the issue through installation assistance, configuration guidance, replacement files or a product update where appropriate.

Trading results are not a product defect

A losing trade, trading loss, flat or choppy market conditions, a signal that does not result in profit, fewer signals than expected, or results that differ from screenshots, historical examples or backtests do not by themselves establish that the software is defective. Trading software provides analytical information and cannot guarantee future market direction or profit.

Situations reviewed individually

Duplicate charges, demonstrable billing errors, unauthorized transactions, failure to provide the purchased digital product, or a verified technical defect that SG Trade Pro is unable to remedy may be reviewed individually. Any refund decision remains subject to applicable law, payment-network rules and the facts of the transaction.

Purchase acknowledgement and delivery records

For paid digital products, SG Trade Pro records the customer's acknowledgement of the Risk Disclosure, Software License Terms and this Refund Policy at checkout. Transaction-security records can also include payment identifiers, product/version details, license issuance, download timestamps, activation records, IP address and browser/device information. These records are used for customer support, fraud prevention, transaction verification and dispute handling.

How to request assistance

Use the Support Center and include your order details, product name and a clear description of the issue. We recommend contacting Support before filing a payment dispute so that technical or delivery problems can be investigated promptly.